Balloons, Straws and Lids:

Balloons, clear straws and lids can fall into animal habitats and this can be very dangerous to the animals. These items are not permitted within the aquarium. Balloons can be left at the admissions desk and collected after your visit.

Early Closures and Special notices: 

Check our special notices for upcoming early closures, road closures and other announcements.
 

Eating spots/Food options:

The Vancouver Aquarium Upstream Café offers an array of cold and hot meal options. Café seating is reserved for restaurant patrons. There are a number of great picnic sites within walking distance in Lumberman’s Arch for visitors who bring their own food.

Lost and Found:

If you have lost an item during your visit, you can contact our lost and found at 604-659-3508.

Pet policy:

For the safety of your pet and our animals, pets are not allowed in our facility. Service dogs permitted in most of our facility except for the Graham Amazon Free Flight Gallery.

Photography:

You are welcome to shoot still photos, video or film for personal use only. Any reuse or reproduction for commercial purpose without written consent of the Vancouver Aquarium is strictly prohibited.

Smoking policy:

For the health and safety of our guests and animals, smoking is prohibited anywhere on Aquarium property, including outdoor areas. A smoking regulation bylaw takes effect September 1, 2010 and prohibits smoking in Vancouver parks, beaches, seawalls, trails and public golf courses. Enforcement of the bylaw will carried out by Park Rangers who now have the authority to issue infraction tickets to offenders. Fines for a first offence are $250.00.

Storage:

Small rental lockers are available in our Frogs Forever Gallery. Lockers accept $1 or $2 dollar coins. We are unable to store luggage on our premises.

Strollers:

Strollers are permitted throughout the Aquarium. We ask that you be considerate of other visitors as you navigate through the galleries. Stroller parking is available near the Clownfish Cove Play Area and small single strollers are available for loan at our membership desk on a first-come-first-serve basis.

Unaccompanied youth:

Youth 13 years and over may enter the facility without an accompanying adult. Appropriate ID or other proof of age must be presented. Children 12 years and under must be accompanied by a paying adult or guardian aged 13 or over. The Vancouver Aquarium reserves the right to verify the age and identity of any unaccompanied minor or young guardians.

Weather:

All of our shows and activities are offered rain or shine. We recommend that you dress in layers and plan for rain as all of our marine mammal habitats are located outdoors.

You can check the forecast for the Vancouver Aquarium on the Weather Network's web site.

Wheelchair access:

Walkways, ramps and elevators throughout the facility make for easy wheelchair access. Wheelchairs are available for loan at our membership desk on a first-come-first-serve basis.

Special Offers:

How was your visit?

We welcome your comments and suggestions. Fill out our online comment card.
If you received "star treatment", you can nominate the individual(s) who made your day extra special by submitting an on-line ballot.